U.S. Alarm - California Alarm Company

ACO-5710

INTEGRATING YOUR SECURITY SYSTEM
= CRIME & LOSS PREVENTION + MANAGEMENT SOLUTIONS

❯ ❯ ❯ Customer Service - Tel: 1-800-872-0919


 

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Please select the keypad that you have.







Concord Express Troubleshoot

IMPORTANT NOTE!!!

Red: Customers can take care the problems by themselves.

Blue: Call US Alarm for service.


Concord 4 Series
Touchpad/Voice Feedback

When your keypad's beeps are a series of five short beeps once a minute or Show as following:

Silence trouble beeps:
Press * ;
Press User Code;

Find out the trouble reason
Press * ;

If keypad show as following after press *:

AC POWER FAILURE:
The panel power transformer may be unplugged or there may be an AC power outage. If the transformer is plugged in, check the circuit breaker or fuse that controls that outlet.

LOW BATT:
The power in the emergency backup battery is low and must be recharged or replaced.
If the trouble condition exists more than 24 hours after AC power is restored, call US Alarm for service.

SENSOR SUPERVISORY:
Test the sensor as described in "Sensor Test."
If the sensor does not test OK, call US Alarm for service.

SENSOR TROUBLE:
Test the sensor as described in "Sensor Test."
If testing the sensor does not clear the trouble condition, call US Alarm for service.

SENSOR XX LOW BATTERY:
1. Disarm the system.
2. Remove the sensor cover. If the battery is an Alkaline AAA or AA, change the battery(s).

3. If the battery is any other type, call US Alarm for service

SENSOR XX TAMPER:
Making sure the sensor covers is off or opened

PHONE FAILURE TROUBLE:
1. Make sure the panel is connected to the special phone jack installed by US Alarm
2. Disconnect the panel from the special phone jack and check phones for dial tone.
3. If you don't hear dial from any phones, telephone service in your area may be out.

4. If you hear a dial tone, call US Alarm for service.

RECEIVER INTERFERENCE or RECEIVER FAILURE:
Call US Alarm for service

MEMORY FAILURE or all text is lit on a fixed display touchpad:
Call US Alarm for service.

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Frequently Asked Questions:

Q. I can't arm my system.

A. Try the following:
1. If arming to Level 2-STAY or Level 3-AWAY, make sure all monitored perimeter doors and windows are closed.
2. Press ‚ for a system status and for clues to the problem.
3. Call US Alarm for service.

Q. I cannot bypass a sensor: my alphanumeric touchpad displays "INVALID" and my fixed display touchpad sounds a single, long beep.

A. Possible explanations include:
1. The sensor you're trying to bypass may not be active in the current arming level. For example, an interior motion detector will not be active in Level 2-STAY.
2. Some sensors can be bypassed only in certain levels. For example, motion sensors in Level 3-AWAY.
3. You may be trying to bypass a 24-hour sensor than cannot be bypassed, such as a smoke detector.

Q. I can't arm my system to Level 3-AWAY.

A. If a delay door is open while you're trying to arm the system to Level 3, the system will arm to Level 2 instead. Close the delay door, arm the system to Level
3, then exit through a delay door.
Q. How do I disable my system long enough to retrieve messages from work or to do banking over the phone?

A. Solutions include:
1. Disengage the security system from local phone control by entering # + 7 + 3. The system responds by returning a dial tone.
2. Pick up the phone receiver and wait 5 seconds before dialing any numbers. After the 5 second period, the system disables local phone control and ignores phone commands.
3. Siren Issues

Q. When testing my wireless siren, unplugging it does not cause any test results.

A. The test procedure described in "Testing the System" applies only if the siren is supervised. If the system does not acknowledge the sensor test with two beeps, or the alphanumeric touchpad does not display "SENSOR nn OK," your wireless siren may be unsupervised. Check the User Sheets in Appendix A or ask your installer.


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Concord 4 Troubleshoot

IMPORTANT NOTE!!!

Red: Customers can take care the problems by themselves.

Blue: Call US Alarm for service.

When your keypad's beeps are a series of five short beeps once a minute or Show as following:

Silence trouble beeps:
Press
*;
Press User Code;

Find out the trouble reason
Press
* ;

If keypad show as following after press *:

AC POWER FAILURE:
The panel power transformer may be unplugged or there may be an AC power outage. If the transformer is plugged in, check the circuit breaker or fuse that controls that outlet.

LOW BATT:
The power in the emergency backup battery is low and must be recharged or replaced.
If the trouble condition exists more than 24 hours after AC power is restored, call US Alarm for service.

SENSOR SUPERVISORY:
Test the sensor as described in "Sensor Test."
If the sensor does not test OK, call US Alarm for service.

SENSOR TROUBLE:
Test the sensor as described in "Sensor Test."
If testing the sensor does not clear the trouble condition, call US Alarm for service.

SENSOR XX LOW BATTERY:
1. Disarm the system.
2. Remove the sensor cover. If the battery is an Alkaline AAA or AA, change the battery(s).

If the battery is any other type, call US Alarm for service

SENSOR XX TAMPER:
Making sure the sensor covers is off or opened

PHONE FAILURE TROUBLE:
Make sure the panel is connected to the special phone jack installed by US Alarm
Disconnect the panel from the special phone jack and check phones for dial tone.
If you don't hear dial from any phones, telephone service in your area may be out.

If you hear a dial tone, call US Alarm for service.

RECEIVER INTERFERENCE or RECEIVER FAILURE:
Call US Alarm for service

MEMORY FAILURE or all text is lit on a fixed display touchpad:
Call US Alarm for service.

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Common Questions and Answers

Q. I can't arm my system.

A. Try the following:
1. If arming to Level 2-STAY or Level 3-AWAY, make sure all monitored perimeter doors and windows are closed.
2. Press
* for a system status and for clues to the problem.
3. Call the installer.

Q. I cannot bypass a sensor: my alphanumeric touchpad displays "INVALID" and my fixed display touchpad sounds a single, long beep.

A. Possible explanations include:
1. The sensor you're trying to bypass may not be active in the current arming level. For example, an interior motion detector will not be active in Level 2-STAY.
2. You may be trying to bypass a 24-hour sensor that cannot be bypassed, such as a smoke detector.
3. Your access code has not been assigned the direct bypassing attribute. See "Assigning the Direct Bypassing Attribute".

Q. I can't arm my system to Level 3-AWAY.

A. The possible explanations and answers will be:
1. If a delay door is open while you're trying to arm the system to Level 3, the system will arm to Level 2 instead. Close the delay door, arm the system to Level 3, then exit through a delay door.
2. Phone Issues

Q. How do I disable my system long enough to retrieve messages from work or to do banking over the phone?

A. Solutions include:
1. Disengage the security system from local phone control by entering # + 7 + 3. The system responds by returning a dial tone.
2. Pick up the phone receiver and wait 5 seconds before dialing any numbers. After the 5 second period, the system disables local phone control and ignores phone commands.
3. Siren Issues

Q. When testing my wireless siren, unplugging it does not cause any test results.

A. The test procedure described in "Testing the System" applies only if the siren is supervised. If the system does not acknowledge the sensor test with two beeps, or the alphanumeric touchpad does not display "SENSOR nn OK," your wireless siren may be unsupervised. Check the User Sheets in Appendix A or ask your installer.


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Caddx Troubleshoot --- Fix English

IMPORTANT NOTE!!!

Red: Customers can take care the problems by themselves.

Blue: Call US Alarm for service.


KEYPAD CONTROL TONES (BEEPS)
When your keypad pulses or beeps 3 times every minute and show as following:
indicating your alarm system has some trouble.

1. To silence trouble beeps:
Entering master/user code will silence the keypad sounder when it is pulsing.

2. Find out trouble:
The service light will be "on" if the security system requires service. Then, press the [*] - [2] key to determine the service condition.
If Icon number shows up, press that number key. The zone icon that is illuminated corresponds to the system faults below:

Over Current Fault:
Call US Alarm for service

Siren Trouble:
Call US Alarm for service

Box Tamper:
Check our panel's cabinet

Expander Power:
Call US Alarm for service

Expander Low Battery:
Call US Alarm for service

Expander Box Tamper:
Call US Alarm for service

Expander Trouble:
Call US Alarm for service

Ground Fault:
Call US Alarm for service

Icon 2 shows up,
Zone Tamper:
Press the [2] and see which zone(s) are tampered

Icon 3 shows up,
Zone Low Battery:
1. Press the [3] key and see which zone(s) has a low battery
2. Line Trouble/Line Cut -The trouble will disappear until the telephone trouble clears and a user code is entered.

Icon 4 shows up,
Zone Loss of Supervision:
Press the [4] key and see which zone(s) has loss of supervision, call US Alarm for service

Icon 5 shows up,
Zone Trouble:
Press the [5] key and see which zone(s) has a trouble condition

Icon 6 shows up, press [6] key
6. Failure to Communicate
1. Make sure the panel is connected to the special phone jack installed by US Alarm
2. Disconnect the panel from the special phone jack and check phones for dial tone
3. If you don't hear dial from any phones, telephone service in your area may be out.
4. If you hear a dial tone, call US Alarm for service.
7. Auxiliary Comm. Device Fail - Radio backup has failed, call US Alarm for service

Loss of System Time:
Power loss and your system clock needs to be reset

Press the [#] key to exit the Service Light mode


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Caddx Troubleshoot --- LCD

IMPORTANT NOTE!!!

Red: Customers can take care the problems by themselves.

Blue: Call US Alarm for service.


KEYPAD CONTROL TONES (BEEPS)
When your keypad pulses or beeps 3 times every minute and show as following:
indicating your alarm system has some trouble.

1. To silence trouble beeps:
Entering master/user code will silence the keypad sounder when it is pulsing.

2. Find out trouble
The service light will be "on" if the security system requires service. Then, press the [
*] - [2] key to determine the service condition.

Box Tamper:
Check our panel's cabinet

Zone Tamper:
Press the [2] and see which zone(s) are tampered

Zone Low Battery:
1. Press the [3] key and see which zone(s) has a low battery
2. Line Trouble/Line Cut -The trouble will disappear until the telephone trouble clears and a user code is entered.

Failure to Communicate:
1. Make sure the panel is connected to the special phone jack installed by US Alarm
2. Disconnect the panel from the special phone jack and check phones for dial tone
3. If you don't hear dial from any phones, telephone service in your area may be out.

4. If you hear a dial tone, call US Alarm for service.

Loss of System Time:
Power loss and your system clock needs to be reset

Over Current Fault:
Call US Alarm for service

Siren Trouble:
Call US Alarm for service

Expander Power:
Call US Alarm for service

Expander Low Battery:
Call US Alarm for service

Expander Box Tamper:
Call US Alarm for service

Expander Trouble:
Call US Alarm for service

Ground Fault:
Call US Alarm for service

Zone Loss of Supervision:
Press the [4] key and see which zone(s) has loss of supervision, call US Alarm for service

Zone Trouble:
Press the [5] key and see which zone(s) has a trouble condition

Auxiliary Comm. Device Fail:
Radio backup has failed, call US Alarm for service

Press the [#] key to exit the Service Light mode


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